Terms of Service

1. Acceptance of These Terms

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to comply with these Terms and all applicable laws and regulations.

These Terms are governed by the laws of Western Australia. Any disputes arising out of or relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Western Australia.

2. Use of This Website

You may use this Website for lawful purposes only and in a manner consistent with these Terms.

You agree not to:

• Use the Website in any way that breaches any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Website, its servers, or related systems.
• Introduce viruses, malware, or other harmful code.
• Interfere with the operation, security, or functionality of the Website.
• Use Website content in a manner that infringes the rights of Ear Foundation Australia or any third party.
• Misrepresent your identity or provide false information through forms or communications on the Website.

We reserve the right to suspend, restrict, or terminate access to the Website for any user who breaches these Terms.

3. Health Information Disclaimer

The information provided on this Website is intended for general educational and informational purposes only.

While Ear Foundation Australia aims to ensure that information published on the Website is accurate, current, and evidence-based, the content is not medical advice and should not be relied upon as a substitute for professional medical, healthcare, diagnostic, or treatment advice.

Parents, carers, families, and other users should always seek advice from a qualified healthcare professional regarding any medical condition, symptom, diagnosis, treatment option, or healthcare decision affecting themselves or a child in their care.

If you are concerned about a child’s hearing health, ear health, speech development, or related medical condition, you should promptly consult an appropriately qualified medical practitioner or healthcare provider. Ear Foundation Australia does not accept responsibility for decisions made based solely on information contained on this Website.

4. Donations and Payments

Ear Foundation Australia gratefully accepts donations to support its charitable activities and programs.

Online donations and payments made through this Website are processed by a third-party payment provider Stripe.  By making a donation or payment, you may also be subject to the terms, conditions, and privacy policies of that provider.

Ear Foundation Australia is a registered charity in Australia. Our ACNC Registration details are available hereOtitis Media Group | ACNC

Where applicable and permitted by Australian law, donations of $2.00 or more may be tax deductible. Donors should retain their donation receipt for taxation purposes and seek independent taxation advice if required. Ear Foundation Australia is not responsible for technical errors, interruptions, or security incidents arising from the operation of third-party payment systems, except where liability cannot be excluded by law.

Donation Refund Policy

Ear Foundation Australia values the generosity of its supporters and takes care to ensure all donations are processed accurately.

As donations are voluntary gifts made to support our charitable purposes, donations are generally non-refundable. However, Ear Foundation Australia may consider refund requests in exceptional circumstances, including where:

• A donation was made in error;
• An incorrect donation amount was processed;
• A duplicate donation was made; or
• The donation was made fraudulently or without the donor’s authorisation.

Any request for a refund should be submitted as soon as possible after the donation is made by contacting Ear Foundation Australia at accounts@earfoundation.org.au or (08) 9328 4574. Refund requests will be assessed on a case-by-case basis and may require evidence of the error or circumstances giving rise to the request.

Where a refund is approved, Ear Foundation Australia will arrange for the refund to be made using the original payment method where practicable.

Nothing in this policy limits any rights a donor may have under applicable Australian laws.

5. Intellectual Property

Unless otherwise stated, all content on this Website, including text, graphics, images, publications, design elements, logos, audio, video, and other materials, is owned by or licensed to Ear Foundation Australia and is protected by applicable intellectual property laws.

You may view, download, and print content from the Website for personal, non-commercial use, provided that you do not modify the content and retain any copyright or proprietary notices.

You must not reproduce, distribute, publish, modify, commercially exploit, or create derivative works from Website content without prior written permission from Ear Foundation Australia. Any partner, sponsor, supporter, government agency, or third-party logos displayed on the Website remain the intellectual property of their respective owners and may not be used without the owner’s permission.

6. Third-Party Links

This Website may contain links to external websites operated by third parties.

These links are provided for convenience only. Ear Foundation Australia does not endorse, approve, or make any representation regarding the content, products, services, or practices of any third-party website.

Ear Foundation Australia is not responsible for the availability, accuracy, security, privacy practices, or content of external websites. Accessing third-party websites is at your own risk.

7. Limitation of Liability

To the maximum extent permitted by law, Ear Foundation Australia excludes all liability for any loss, damage, cost, or expense arising directly or indirectly from:

• Your use of, or inability to use, this Website;
• Reliance on information contained on this Website;
• Website interruptions, outages, technical failures, or security incidents; or
• Any third-party content, services, or websites linked from this Website.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded, restricted, or modified under applicable law, including the Australian Consumer Law. Where liability cannot be excluded, it is limited to the fullest extent permitted by law.

8. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how Ear Foundation Australia collects, uses, stores, and discloses personal information. Please review our Privacy Policy.

9. Contact Us

If you have any questions about these Terms of Service, please contact Ear Foundation Australia using the details below:

Email: admin@earfoundation.org.au
Phone: (08) 9328 4574
Postal Address: PO Box 237, Northbridge, WA 6865